Error starting EDIUS, Failed to communicate with the service
- Starting-up
Error starting EDIUS, Failed to communicate with the service
FAQ ID:000023210 | Date:2020/11/05
Communication with background render service might fail. If EDIUS X build currently installed is 10.10.6765 or earlier, upgrade to the latest build
If the issue still remains or you use EDIUS 11, try following trouble shooting:
I. Fix render service settings
1) In File Explorer, run below program:
EDIUS X: C:\Program Files\Grass Valley\EDIUS Hub\Tools\AdminConsole.exe
EDIUS 11: C:\Program Files\Grass Valley\Chorus Hub\Tools\AdminConsole.exe
2) Double-click EHRenderService / Render Service icon
3) If Port number is not 1224, set 1224
4) Click OK (Do not click Cancel)
5) Click Close to quit AdminConsole
6) Restart the OS
7) Start EDIUS
II. Restart render service
If above steps do not help, try initializing the services by following steps:
1) Open Windows Task Manager
2) Go to [Services]
3) Right-click each item listed below and choose Stop
– EHAssetStore
– EHRenderService
– EHApiGatewayService
– EHApplicationHost
– EHConfigStore
– EHIdentityService
– EHMessageService
– EHQueueService (if exists)
– EHSyncService (if exists)
4) Rename existing C:\ProgramData\Grass Valley\EDIUS Hub to EDIUS Hub.old – only EDIUS X
5) Restart the OS
6) Run EDIUS
NOTE:
If there is Rendering/Export (any job appears in the job list) soon after the above procedures, it maybe necessary for uninstall Edius without deactivation, remove remaining Edius folders listed below before reinstalling Edius 10.10.7490 or later / EDIUS 11. This will ensure a clean installation of Edius X / 11 and correct the rendering and failed to communicate issues.
EDIUS 11
C:\ProgramData\Grass Valley\EDIUS\11.00
EDIUS X
C:\ProgramData\Grass Valley\EDIUS\10.00
C:\ProgramData\Grass Valley\EDIUS Hub
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- An error appears when printing to H.265 clip on EDIUS 9
- How to export XDCAM MXF single clip in EDIUS 9?
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- Color belt appears on video monitor connected to AJA hardware
- Color bar appears on connected video monitor after signing onto the Windows
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- MP3 audio exporter doesn't appear
- Automatically find out floating license server doesn't work
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- Titler Pro clip becomes offline in EDIUS X timeline
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- Color belt appears on video monitor connected to AJA hardware
- Color bar appears on connected video monitor after signing onto the Windows
- Cannot load .CR3 clip in EDIUS
- MP3 audio exporter doesn't appear
- Batch file conversion menu is inactive in the Bin
- Windows Media Video exporter disappears in Bin batch file conversion
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