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Configure required Windows settings for GV License Manager

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Configure required Windows settings for GV License Manager

FAQ ID:000020697 | Date:2022/09/14

This knowledge base instructs how to configure the settings that the GV License Manager requires

GV License Manager requires https access for license activation, deactivation or license validation. Ensure that required settings is being turned on. Follow below steps:

1) Press Win + R to open Run command box.

2) Type inetcpl.cpl then click [OK].

3) Internet Properties will appear. Go to [Advanced].

4) Scroll down the tree pane to Security.

5) Tick Use TLS 1.2.

6) Click [Apply] then [OK]

Once configured, visit the FlexNet portal site(https://activation1.grassvalley.com) and eID web site (https://ediusid1.grassvalley.com)in web browser. If you can see the log-on screen of the site, above setting succeeds. Close the browser.

If you cannot access to the site, try to clear the cache by following steps:

1) Press Win + R to open Run command box.

2) Type inetcpl.cpl then click [OK].

3) Internet Properties will appear. Go to [General].

4) In Browsing history pane, click [Delete].

5) Only tick Temporary Internet files then click [Delete].

6) Click [Apply] > [OK].

7) Restart the OS.

8) Try to visit the web sites.


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