You may encounter below issue with this error code

– EDIUS / Mync fails to start
– eID log in fails

Likely causes

1. EDIUS PC clock is wrong

2. Certificate revocation blocks license validation

3. Access resource for proxy server doesn’t work (only using ‘Use proxy server’ option)

1) Open GV Job Monitor (Start > Grass Valley > GV Job Monitor)

2) Be sure that no job is being queued or ongoing. If exists, wait for finishing or cancel it (them)

3) Quit GV Job Monitor. Also quit EDIUS app if running

4) Open GV License Manager (select [Exit] context menu) from the notification tray at the bottom right of the desktop of the workstation.

1) Open GV License Manager (select [Settings…] context menu) from the notification tray at the bottom right of the desktop of the workstation.

2) Untick ‘Use proxy server’ then click [OK] button

3) Open GV License Manager (select [Exit] context menu) from the notification tray

4) Press the Windows key + R then type inetcpl.cpl and click [OK].

5) Go to [Connections] tab then click [LAN settings] button.

6) Tick ‘Use a proxy server for your LAN…’ then fill out address, port number

7) Click [OK] > [OK] button

8) Select Start > Grass Valley > GV License Manager to run GV License Manager

Run EDIUS. If eID log in appears, enter eID and password then click [Log in] button

Additional Information

If troubleshooting#2 is not helpful, you may need to add some URLs to the whitelist – details here